Refund policy

01All sales are final

Subjects on the platform are digital content that opens for you as soon as you pay, so all purchases are final and non-refundable, except only in the cases listed in the next section.

02When you can get a refund

• Duplicate payment: you were charged more than once for the same subject.
• A technical fault on our side: you could not open the subject because of a platform fault that we could not fix within 7 days of your report.
• Within 24 hours of purchase: provided you have not opened any lecture, file or quiz in the subject.

03When you cannot get a refund

• After opening any lecture, file or quiz in the subject.
• More than 24 hours after purchase.
• When the semester ends and the subject locks.
• Because you changed your mind, no longer need the subject, or did not like the teaching style.
• Because you failed the subject, since we reopen it for you free of charge instead.
• When an account is suspended or closed for breaching the Terms and conditions, such as sharing the account or leaking content.

04If you fail the subject

Instead of a refund, we reopen the subject for you free of charge for the next semester, once, if you contact us within 30 days of the result being released and attach proof that you failed.

05Subjects lock at the end of each semester

Access to a subject is valid for the current semester only, and it locks automatically at the end of every semester. Access ending this way is not a reason for a refund.

06How to request a refund

• Message us from the contact page with your order number, your registered email and the reason.
• We review requests within 7 business days, and our decision is final.
• If approved, the money goes back to the same payment method, and your bank may take extra time to show it. Non-refundable payment gateway fees may be deducted.
• Once refunded, your access to the subject is removed immediately.